Who we are?
Address: Av. Nações Unidas, 10.989 – 6º andar – cj.62 – Vila Olímpia – São Paulo – Brazil
Oslo is committed to protect the personal data of customers and users, as well as the personal data of the respective owners in all situations in which a personal data treatment occurs in this context, which underlies their commitment to respect the rules for the protection of personal data.
Oslo respects the best practices in the field of security and protection of personal data, having approved for this purpose a demanding program, capable of protecting the data that are made available to us by all those who in any way relate to the Company.
On Oslo website you can find access links to other websites that are unrelated to us. The availability of such links is made in good faith, and Oslo cannot be held responsible for the collection and processing of personal data made on these websites, nor be held responsible for the accuracy, credibility and functionalities of websites owned by third parties.
What are personal data?
When we refer to personal data we refer to any information of any nature and regardless of its support, including sound and image, relating to an identified or identifiable natural person.
It is considered identifiable any person who can be identified directly or indirectly, namely by reference to an identification number or one or more specific elements of his/her physical, physiological, psychic, economic, cultural or social identity.
Who is responsible for data processing?
The entity responsible for the collection and processing of personal data is Oslo that provides the service and in the context decides what data is collected, the means of processing the data and for what purposes are used.
What type of personal data do we collect?
As part of its activity, Oslo collects and processes the personal data necessary for the provision of services and/or the supply of products, including data such as name, address, telephone number and e-mail.
In the event of prior consent of the Client or User, which may be withdrawn at any time, Oslo shall process its traffic and location data to the extent and for the time necessary for the commercialization of the electronic communications services or the provision of services of value added.
When and how do we collect yout data?
Oslo collects your data by telephone, in writing or through its website, with your consent. As a rule, personal data is collected when you subscribe to one of our products or services.
Some personal data are mandatory and, in case of lack or insufficiency of these data, Oslo cannot make available the product or service in question, so we will inform the Customers of the mandatory nature of that data.
The personal data collected are treated in a computerized manner and in strict compliance with the legislation for the protection of personal data, and are stored in a specific database created for this purpose and in no case will the data collected be used for any purpose other than that for which was given the consent of the data subject.
What are the purposes of the treatment of personal data?
In general, the personal data collected is intended to include the Customer in the subscriber lists.
You may, however, make personal data available to us for other purposes, such as for the purposes of sending complaints and suggestions, disseminating institutional information or publicizing campaigns, promotions, publicity and news about the products and/or services of Oslo, as well as for conducting market surveys or evaluation surveys.
When you collect the data you will be given more detailed information on how we will use your data.
How long do we get your personal data?
The length of time during which the data is stored and stored varies according to the purpose for which the information is processed.
Indeed, there are legal requirements that require us to retain the data for a minimum period of time. As long as there is no specific legal requirement, the data will be stored and kept only for the minimum period necessary for the purposes that led to its collection or subsequent processing or, for the period of time authorized by the National Data Protection Commission, at the end of which they will be eliminated.
How can you access, retificate, or oppose the processing of your personal data?
Under the terms of the Personal Data Protection Law, to the data owner is guaranteed the right to access, update, rectify or delete their personal data, by a written request addressed to [email protected]
How can you oppose to receive contacts for marketing purposes?
Oslo may promote actions to disclose to its Customers, new products or services through telephone, e-mail, SMS, MMS or any other electronic communications service, unless you have objected when collecting the data.
If you do not wish to receive such communications, you may at any time object to the use of your data for marketing purposes, to the sending of informative communications or to inclusion in lists or information services, and to do so, send a written request to [email protected]
What can you do if you are receiving unpleasant calls for your private life?
In accordance with the current legislation, caller line identification is offered in situations where disturbance of privacy is involved.
Accordingly, Oslo may cancel the hiding of the calling line to Customers who wish to determine the origin of unidentified calls disturbing family peace or privacy, with the prior authorization of the National Data Protection Commission.
If you want to request this service you should address your request to [email protected]
What are the measures adopted by Oslo to ensure the security of your personal data?
Oslo is committed to ensuring the protection of the security of the personal data that is made available to us, and has adopted and implemented strict rules in this regard. Compliance with these rules is an undeniable obligation of all those who legally access them.
Bearing in mind the great concern and commitment that Oslo reveals in defending privacy issues, a number of technical and organizational security measures have been adopted in order to protect the personal data available to us against its dissemination, loss, improper use, alteration, treatment or unauthorized access as well as against any other form of illicit treatment.
In this sense, throughout our website, personal data collection forms require encrypted sessions of the browser and all personal data that you give us about you are stored safely in the systems of Oslo which, in turn, are located in a Locaweb Datacenter under all physical and logical security measures, which we consider to be indispensable for the protection of your personal data.
Notwithstanding the security measures adopted by Oslo, we are obliged to alert all Internet users that they should adopt additional security measures, namely to ensure that they use an updated PC and Browser in terms of properly configured security patches, with active firewall, antivirus and antispyware, and make sure the authenticity of the websites you visit on the internet, and avoid websites whose reputation you do not trust.
In which circumstances does exist communication of data to other entities (third-party or subcontracted)?
Oslo, in the scope of its activity, may resort to third parties for the provision of certain services. Sometimes the provision of these services implies access by these entities to the personal data of our Customers. When this happens, Oslo takes the appropriate measures, in order to ensure that the entities that have access to the data, are reputed and offer the highest guarantees at this level, which will be duly enshrined and safeguarded in a contract to be signed between Oslo and the third parties entitites.
Thus, any entity subcontracted by Oslo will treat the personal data of our Clients on behalf of the Oslo in the obligation to adopt the necessary technical and organizational measures in order to protect personal data against accidental or unlawful destruction, accidental loss, alteration, dissemination or unauthorized access and against any other form of illicit treatment.
In any case, Oslo remains responsible for the personal data that it makes available to us.
In which circumstances do we transfer your personal data?
The provision of certain services by Oslo may imply the transfer of your data to outside of Brazil.
In such a case, Oslo shall comply strictly with the applicable legal provisions, in particular as to the determination of the suitability of such Country with regard to the protection of personal data and the requirements applicable to such transfers.
How do we use “cookies”?
“Cookies” are small software labels that are stored on your computer through the browser, retaining only information related to your preferences, not including your personal data.
To learn more about cookies and how Oslo uses them on its website please check the following document About Cookies.